First, read Chapter 9 in The Essential Workplace Conflict Handbook. Additionally, review the CONTROL Supplementary Document . In your initial post, address the following:
· How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
· In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?
· What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
· How will you apply your understanding of Control to your organization’s specific conflict or to the Garden Depot case study?
350-450 word excluding references, APA format and a minimum of 3 references
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