In your textbook, you read about working in an agency.

In your textbook, you read about working in an agency. Now you will explore a bit closer how the agency looks from your perspective and that of a client. The definition of a human services agency is so broad that you likely visit one frequently. Go sit in the waiting room of a human services agency in your community. If you are not able to visit an agency in person, refer to one of the agencies featured in one of the optional resources for the module (Bringing Storytime to the Long Wait for Social Services or What if Our Healthcare System Kept Us Healthy?). Consider the following questions from the point of view of a worker at the agency and that of a client:

What do you think it is like to work at the agency? What might the agency look like through the clients’ eyes?

If you worked at the agency, what do you think your day-to-day challenges would be and why?

How could you suggest an improved experience or environment to support the agency’s clients?

It is important to understand the human services waiting room from the perspective of both an employee and a client in need of services. Submit your answers as a journal assignment.

Submit your assignment here. Make sure you’ve included all the required elements by reviewing the guidelines and rubric.

Compose a journal assignment of at least two paragraphs

What to Submit

Submit assignment as a Word document with double spacing, 12-point Times New Roman font, and one-inch margins. Your journal assignments must follow APA formatting guidelines. For formatting information click here to access the Shapiro Library’s APA Citation Guide.

Journal Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Comprehension Develops a journal assignment with an organized, clear point of view or idea using rich and significant detail; supports ideas with direct references to course materials Develops a journal assignment with a point of view or idea using adequate organization and detail; supports ideas by referencing course materials Develops a journal assignment, but the assignment includes gaps in organization and detail; ideas are vaguely supported by course materials Does not develop a journal assignment with an organized point of view or idea; does not support ideas with explanation or reference to course materials 40

Personal Reflection Assignment contains personal reflections and specific examples that connect between real life, learning, and reading Assignment contains personal reflections that include evidence of connecting between real life, learning, and reading Assignment contains little evidence of personal reflections; connections between real life, learning, and reading are vague Assignment does not contain evidence of personal reflections or connections between real life, learning, and reading 30

Writing (Mechanics) Post is easily understood, clear, and concise, using proper citation methods where applicable with no errors in citations and no major errors related to grammar, spelling, or syntax Post is easily understood, using proper citation methods where applicable with few errors in citations and some minor errors related to grammar, spelling, or syntax Post is understandable but includes a number of errors in citations and many errors related to grammar, spelling, or syntax Post is illegible due to severity of errors related to grammar, spelling, and syntax, and no citations are included 20

Timeliness N/A Submits initial post on time Submits initial post one day late Submits initial post two or more days late 10

Total: 100%